RWA Returns and Refunds Policy

Purchases from the RWA website

These terms and conditions (the “Terms”) apply to all purchases of merchandise and publications made by you through the website under the domain name (the “Website”). Please read these Terms carefully before using the Website. By using the Website, you signify your agreement to be bound by these Terms. 

Please note that purchases of RWA Drawing School Classes and Workshops and from the RWA’s Secret Postcard Auction have different Terms and Conditions.

Purchases direct from the RWA Shop and from Exhibitions at the RWA are not bound by these Terms and Conditions. 

Availability, prices and information

The products on the Website are offered subject to availability.

All prices are in £ sterling, including tax where applicable, and must be paid in full including the delivery charge which is an additional charge. Customers and not RWA are responsible for customs duty and taxes prevailing in their own country.

RWA takes every care to ensure its product descriptions, price, colour and availability are accurate. However, there may be some changes which are beyond RWA’s control and variations are to be expected in handmade products. Sizes are given as a guide only.

Returns and Damaged Goods

The following state the provisions of the Terms relating to returns and damaged goods. They do not affect any statutory rights that you may have as a consumer.

By law, customers in the EU have the right to withdraw from the purchase of the Goods before you are notified that any of the Goods have been dispatched. In addition, you have the right to cancel your purchase within 14 days of the day after the date your Goods have been delivered (the statutory cooling off period). You must notify RWA of your wish to cancel your purchase (see Refunds and Returns page). You must then return the unwanted Goods, unused and with the original packaging within 14 days of notifying RWA of your decision to cancel. RWA will then reimburse you the purchase price within 14 days of receipt of the returned Goods.

In the unlikely event that your Goods arrive faulty or damaged, please contact quoting the five digit order number to arrange the return of these Goods. Please also state the nature of the defect and let us know if you would prefer a refund, a replacement, or where possible, a repair. Please note that Goods that are unique cannot be replaced. All faulty or damaged Goods shall be returned in the original packaging with all relevant documentation. Please ensure the correct return postage has been paid.

RWA recommends that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches RWA. RWA’s returns policy does not affect your statutory rights.

Goods should be returned to RWA at:

Queen’s Road

Privacy policy

Please read the RWA’s Privacy Policy – (link)


RWA reserves the right to amend or revise these Terms at any time without notice. Any changes to the Terms apply with immediate effect from the date of publication on the Website. By continuing to use this Website after any changes are made you accept those changes and they are binding on you.

Limitation of liability

RWA’s liability to you is limited to refunding the price of the products as provided above. RWA is not responsible to you to any greater extent and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these Terms. This clause does not operate to exclude or limit RWA’s liability in respect of death or personal injury caused by its negligence.

Law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.